1. Before review begins
If you have paid for a report but have not yet submitted material through the intake form — or if we have not yet commenced review — you may request a full refund by emailing support@truthreveals.com.au.
2. Once review has begun
Because reports involve substantial time from the review team, refunds are not generally available once review has begun. Partial refunds may be considered on a case-by-case basis.
3. If we decline your submission
We may decline to prepare a report where a submission appears unlawful, unsafe or clearly out of scope. In these cases, we will issue a full refund.
4. Priority Delivery refunds
Priority 24-Hour Delivery is subject to availability. If we cannot accept your Priority request after purchase, the A$19 priority component will be refunded and the standard report will proceed. If we accept the request but cannot meet the 24-hour window, the A$19 priority component will be refunded in full — no questions asked. The 24-hour window restarts when any additional or replacement material is received.
5. Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, which cannot be excluded.
6. How to request a refund
Email support@truthreveals.com.au with your payment reference and a brief description of the request. We aim to respond within seven days.